Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Maya & Henry's Jewelry?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure your pieces are both beautiful and durable.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, avoid contact with perfumes and lotions, and store your pieces in a cool, dry place inside the provided microfiber pouch.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Yes, all Maya & Henry's pieces come with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.